Privacy Policy

Last updated on March 19th, 2024
Introduction to Privacy Policy
This privacy policy (“Privacy Policy”) applies to your use of the website of Knowledgespark hosted at
www.knowledgespark.in, its learning management system (LMS) services (as defined under the
Knowledgespark “Terms of Use”), and Knowledgespark’s applications on mobile platforms (Android,
iOS, etc.) (collectively referred to as “KNOWLEDGESPARK” or the “WEBSITE”). This Privacy Policy does not
apply to third-party websites that may be linked to our platform or to any relationships you may have
with businesses or individuals outside Knowledgespark.
The terms “we”, “our”, and “us” refer to Knowledgespark.in LMS, and the terms “you”, “your”, and
“User” refer to you as a user of Knowledgespark. The term “Personal Information” refers to information
you provide to us that personally identifies you, such as your name, phone number, email address, and
any other data tied to such information.
We are committed to safeguarding your Personal Information and have implemented reasonable
security practices aligned with industry standards. However, due to the inherent vulnerabilities of the
internet, we cannot guarantee complete security of the information transmitted to us.
By using this Website, you acknowledge that you have read, understood, and agreed to be bound by
this Privacy Policy. If you do not agree with these terms, please refrain from using the Website.
This Privacy Policy forms an integral part of our Terms and Conditions, which must be read together.
Information We Collect and How We Use It
We collect, receive, and store your Personal Information. If you provide us with third-party account
credentials (“Third Party Account Information”), you understand that certain content and information
from those accounts may be transmitted to your Knowledgespark account, provided you authorize such
transmissions. Such information will be governed by this Privacy Policy.
You may opt not to provide certain information; however, that may limit your ability to register or access
some features and services.
The collection of Personal Information is limited to what is necessary for: – Enabling your access to our
LMS services
– Providing a secure, personalized learning experience
– Informing you about course updates, offers, or features
– Troubleshooting issues or errors
– Detecting fraud or abuse
– Complying with applicable laws
Account Information of Learners and Instructors
To access full features of Knowledgespark LMS, we collect Personal Information including your name,
email address, mobile number, and may request academic or professional details relevant to course
enrollment or teaching.
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For payment transactions, we may collect financial information like bank details, credit/debit card
information, and documentation for identity verification (e.g., KYC documents as per applicable
regulations).
We use your contact details to communicate course updates, newsletters, and administrative alerts. You
can opt out of promotional communications anytime by using the “unsubscribe” link or contacting our
support team.
Users can request deletion of their account and Personal Information by contacting our support team.
Upon request, Knowledgespark will delete your stored information from its servers, subject to legal or
regulatory requirements.
Customer and Student Information
We may store information of students or customers making payments or enrolling in courses via
Knowledgespark LMS, including name, contact details, payment information, and academic
background.
Information provided by users during course enrollments may be shared with instructors or course
administrators for educational purposes, but we are not responsible for misuse of such information by
third parties.
Activity and Usage Data
We track usage patterns including: – Pages visited
– Searches performed
– IP address and location
– Browser information
– Referring URL and timestamps
This helps us administer the platform, enhance your experience, perform statistical analysis, and
improve our services. Aggregated data that does not personally identify you may be shared for analytics
or service improvement.
Intellectual Property
All intellectual property rights in the content, materials, trademarks, and logos on Knowledgespark.in
are exclusively owned by us. No license or rights are granted without our express written permission.
Cookies
We use cookies to enhance your experience, personalize content, and improve our LMS platform.
“Cookies” are small data files stored on your device. We use both session and persistent cookies.
You may disable cookies via your browser settings, but this may affect the functionality of some website
features.
We may also allow third-party tools to collect anonymous data regarding your interaction with
Knowledgespark LMS for the purpose of advertising or improving our services. No Personal Information
is shared without consent.
Enforcement and Security
We may use your Personal Information to enforce our Terms of Use, investigate potential illegal
activities, or comply with legal processes.
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We implement industry-standard security practices to protect your data. Your account is protected by a
password, and access to your Personal Information is restricted to authorized personnel only.
Despite our efforts, internet transmissions are not completely secure, and you acknowledge that
Knowledgespark is not responsible for intercepted information.
Transfer of Information
We do not share your Personal Information with third parties, except as necessary for: – Processing
payments
– Regulatory compliance (e.g., banks, auditors, legal authorities)
– Providing LMS services through trusted vendors under confidentiality agreements
– In the event of mergers, acquisitions, or restructuring
We may disclose aggregated, non-personal information for research or business purposes.
Third-Party Links
Our Website may contain links to third-party sites for your convenience. We are not responsible for their
privacy practices. We recommend reviewing third-party privacy policies before providing your
information.
Access and Control of Personal Information
Registered users may update their Personal Information and preferences through their
Knowledgespark LMS account settings.
Modifications to the Privacy Policy
We may update this Privacy Policy at any time. Changes will be effective immediately upon posting. Your
continued use of Knowledgespark LMS constitutes acceptance of the revised terms.
If you disagree with any changes, please discontinue using our platform and contact us to deactivate
your account.
Applicable Law and Jurisdiction
This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive
jurisdiction of the courts in Bengaluru, India.
Complaints and Grievance Redressal
For feedback, complaints, or concerns regarding your Personal Information or this Privacy Policy, please
contact:
Grievance Officer:
Mr. Mukesh Kumar Sukla
Knowledgespark.in LMS (VLSIPRO TECHNOLOGIES (OPC) PRIVATE LIMITED)
Address: Plot No-242 District Centre, Chandrasekharpur, Bhubaneswar Khordha, ODISHA. Pin: 751016
Phone: +91-9861762523
Email: support@knowledgespark.in
Grievance Portal: https://knowledgespark.in/grievances
Acceptance Details
Owner Name: VLSIPRO TECHNOLOGIES (OPC) PRIVATE LIMITED
Signatory Name: Mukesh Kumar Sukla
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Contact Number: +91-9861762523
Email: support@knowledgespark.in